Using her hammer
While I am not one to justify violence, the 10-year-old in me got quite a kick out of this story of a 75-year-old woman quite displeased with Comcast customer service. Some key quotes from the article:
Mona demands to speak to a manager. A customer service representative says someone will be right with them. Directs them to a bench, outside. (Remember, it’s mid-August.) Mona and Don sit.
Tick, tick, tick, goes the clock. Sit, sit, sit, go Mona and Don.
For. Two. Hours.
And then — this is the best part — the customer rep leans out the door and says the manager has left for the day. Thanks for coming!
The insulting idea that, as Shaw puts it, "they thought just because we’re old enough to get Social Security that we lack both brains and backbone.
Hammer time: Shaw storms in the company’s office. BAM! She whacks the keyboard of the customer service rep. BAM! Down goes the monitor. BAM! She totals the telephone. People scatter, scream, cops show up and what does she do? POW! A parting shot to the phone!
"They cuffed me right then," she says.
Her take on Comcast: "What a bunch of sub-moronic imbeciles."
In the end, it wasn’t perfect:
"My blood pressure went up around my ears. I started hyperventilating. They had to call the rescue squad and put me on a litter."
By the time it was over, she recalls, there were an ambulance, two police cruisers and a sergeant’s car in the parking lot. Shaw received a three-month suspended sentence for disorderly conduct, a $345 fine in restitution and a year-long restraining order barring her from the Comcast office.
The $345 fine is probably a lot less than the value of the computing equipment she smashed, so I only surmise that the police are also Comcast subscribers.